Things may look different, but how we care for you is the same 

Our COVID-19 Response

To our amazing community, 

We know that things may look a little different these days, but we want you know we are here to still provide you with the best care. If you've visited us in the past you know that treating each and everyone of you as family is our number one priority. In order to keep providing excellent care we have had to make some changes. The health and safety of our patients, our team and our community is extremely important to us. Please make sure you read the information below before scheduling any appointments. 

Can I still book my appointment online?

YES! Our online booking system is back up and you are welcome to use it to schedule your appointment. 

Your safety

To ensure your safety we've made some changes to our booking process and our clinic. You will see extensive PPE, plexi-glass barriers, longer appointment slots, and a rigorous disinfection process between each patient. 

Cover it up

Our team will be wearing extensive PPE to ensure your safety, however, we require your help to ensure our safety as well. This means that all patients are required to wear their own mask or face covering to enter the clinic. Exceptions will be made for children under the age of 2. If you have a medical condition that prevents you from wearing a mask you must let our staff know before your appointment.

Questions, questions and more questions

You will be screened over the phone before your appointment, and again at the time of your appointment. We want to remind you that if you answer YES to any of the following your appointment will need to be rescheduled for a different day:

  • Do you have any of the following symptoms?

    • Fever​ (temperature of 37.8C or higher)

    • New or worsening cough

    • Shortness of breath or difficulty breathing

    • Sore throat

    • Difficulty swallowing

    • Decrease in sense of taste or smell

    • Runny nose or nasal congestion without other known cause (i.e. seasonal allergies)

    • General flu-like symptoms

  • Have you tested positive for COVID-19 (and not deemed resolved by public health), or are you currently in self-isolation awaiting test results?

  • Have you had close contact with a confirmed case of COVID-9 or been in recent contact with someone who is currently being investigated for COVID-19 without wearing appropriate PPE?

  • Have you travelled outside of Canada in the past 14 days?

Squeaky Clean

All patients will be required to sanitize their hands upon entering the clinic. Please do not bring gloves to the appointment, as this only carries outside germs in, instead we ask that you sanitize your hands as soon as you enter. There will be sanitizer available, or you are welcome to wash your hands in the washroom.

No Visitor Policy

We get it, you want to bring your friend, partner, or family member with you to help you pick out frames, or just for an outing. However, at this time we are only allowing the patient to enter the clinic, all others accompanying you must wait outside (in the car, or they can go for a walk in Streetsville). Small children may be accompanied by 1 parent only. If you are scheduling appointments for multiple family members, each will have to wait their turn outside until we call you in. This means that if you are scheduling 3 kids, only 1 child and a parent will be allowed in at a time. All parents must also wear their own mask to enter the clinic. We would be happy to set up a phone call to go over the results with you and a loved one if you want an extra set of ears. 

Please Enter Through The Front Doors

We do have 2 doors, one at the front (right on Queen Street South), and one in the back from our parking lot. Please enter through the front door for your appointment. 

Arrival Time

We love it when you're extra early, but we ask that you wait in your car or go for a walk and only enter the clinic 5 minutes prior to your appointment time. Due to the extra time that is required for sanitization between patients we ask that you are on time for your appointment, late patients may be rescheduled.

Red Eye

Did you know that one of the signs of COVID-19 is a red eye? Don't be offended if you call to schedule an appointment for a red eye and our team lets you know that the doctor will call you first. We may in this case only need to do a phone or virtual consultation to help you. 

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